WorthScan support

A little help at the shelf.

Questions, a surprising result or a label that didn’t scan? Get in touch.

Email support

Include your app version from About, iOS version and steps to reproduce the issue. Describe the label without sending sensitive photos or payment details.

A label read incorrectly

Use a closer, sharper photo with even lighting. Review every scanned price, size, currency and deal. You can edit the fields or enter a product manually. Recognition currently targets English labels.

Camera access

If camera access is off, open iOS Settings and allow camera access for WorthScan. Photo import and manual entry remain available.

Comparisons and deals

All products must use the same currency and measurement dimension. Mass cannot be compared to volume. Check multipack counts, basket quantities, US versus UK fluid ounces and promotion eligibility. Coupons apply once per basket.

Lifetime access

Keep two saved comparisons free. A one-time purchase unlocks unlimited saved history. To restore, open About → Restore purchases using the Apple Account that made the purchase. An internet connection is needed for purchases and restoration. Existing saved comparisons remain accessible if access is revoked.

Apple handles billing and refunds at Report a Problem ↗.

Delete data

Delete individual records in Saved comparisons, or use About → Delete all saved comparisons. Backups and shared copies are managed separately through their destinations.